Payment Information Guidelines
Below you will find the payment options currently supported on BioProGreen, how refunds work, and where to get help. The options shown at checkout are the ones available for your address and currency.
Contents 1. Accepted payment methods 2. Adding or updating a payment method 3. Coupons & vouchers 4. Refunds & Store Credit 5. Currency, taxes & fees 6. Promotions & discounts 7. Information & support 8. Security & fraud reporting
1) Accepted payment methods
| Method | Where & how it appears |
|---|---|
| PayPal (including card checkout via PayPal) | Shown as “PayPal” at checkout. You can pay with a PayPal account or supported cards via PayPal Guest Checkout (availability varies by country). |
| Local bank methods via PayPal Bancontact • BLIK • EPS • iDEAL • MyBank • Przelewy24 • Trustly • Multibanco | Automatically displayed by PayPal based on your billing country and currency. If eligible, the local option appears directly in the PayPal window. |
| Direct bank transfer (IBAN/SWIFT) | Displayed as “Direct bank transfer” at checkout. You’ll receive our bank details on the order confirmation page and by email. Processing starts after funds are received. |
| Stripe cards (Visa, Mastercard, etc. + Apple Pay / Google Pay) | If enabled Appears as “Stripe / Card” or with wallet buttons on compatible devices. If you don’t see it, it’s currently disabled or not available for your region. |
| Cash on Delivery (COD) | Only available when explicitly shown at checkout. If you do not see COD, it is not offered for your address/order value. |
Note: The checkout page always reflects the latest active gateways for your cart, address and currency.
2) Adding or updating a payment method
- Select your preferred method on the checkout page.
- Need to change a method after ordering? Contact us quickly (before shipment); we’ll advise what’s possible.
3) Coupons & vouchers
Using a coupon
- Enter your code in the “Coupon” field (Cart or Checkout) and click Apply.
- Coupons are usually single-use, non-transferable, and may exclude sale items unless stated.
If a code fails, check expiry, minimum basket, product/category eligibility, and region restrictions.
4) Refunds & Store Credit
- Primary route: refunds go back to the original payment method after the return is approved (Return Policy).
- Timing: once processed on our side, banks typically take 7–14 business days.
- Store Credit: when applicable, you may choose BioProGreen Store Credit for faster reuse; it’s non-cashable and non-transferable.
- Partial refunds are used if only part of an order is returned or adjusted.
5) Currency, taxes & fees
- Prices show in site currency. Your bank may apply FX fees if your card currency differs.
- For international shipping, destination customs, duties, and taxes may apply and are borne by the customer unless stated.
6) Promotions & discounts
- Promos (e.g., Black Friday) are time-limited and while stocks last.
- Unless specified, promos can’t be combined with other coupons or credits.
7) Information & support
| What do you need? | Channel | Link |
|---|---|---|
| Chat with us (WhatsApp) | Messaging | +212 665 665 592 |
| Help center | Form | Open form |
| Contact us | Page | Open |
| Phone order | Order by phone | |
| Quote request (B2B) | Page | Quote request |
| Start a return | Form | Return form |
| Dispute Resolution Policy | Page | Open |
| Pickup points | Page | Open |
8) Security & fraud reporting
If you suspect a fraudulent site, payment, or message, forward the details and screenshots to security@bioprogreen.com. Never share passwords or full card numbers via email or chat.
Last updated: · See also Privacy policy · Shipping policy · Returns & Refunds · Terms