Return Policy
Our Bioprogreen return policy is simple and transparent: if you’re not in love with your purchase, you can return any product within 30 days for a full refund.
Return Window
This timeframe applies to our Bioprogreen return policy.
Non-returnable Items
- Opened or used cosmetic products for hygiene/safety reasons (except if faulty or incorrect).
- Customized or made-to-order items.
- Final-sale or clearance items clearly marked as such.
If an item arrived damaged or incorrect, contact us within 7 days of delivery so we can assist you immediately. For delivery timelines, see our Shipping Policy. Visit our Contact page for more help.
How to Start a Return
- Fill out our return request form with your order number and the item(s) you wish to return.
- We’ll reply with the return instructions and the return address.
- Pack the item securely and ship it back using a trackable service.
- We will notify you by email once your return is received and inspected.
Refunds – Bioprogreen Return Policy
- Approved returns are refunded to the original payment method within 7–14 business days.
- Shipping fees are non-refundable unless the return is due to our error (damaged/incorrect item).
- Return shipping is the customer’s responsibility, unless the product is faulty or we sent the wrong item.
Exchanges
Need a different item? Please follow the return steps above and place a new order. We’ll refund the original item once received.
Questions?
Our team is here to help. If you still need assistance after reading this page, visit our Contact page.
Additional Information
These terms form part of the Bioprogreen return policy. Bioprogreen reserves the right to refuse returns that do not meet the conditions above. This policy does not affect your statutory rights. For more details about deliveries, view our Privacy Policy and our Terms and Conditions of Sale (CGV).
Questions about the Bioprogreen return policy?
Check our
Contact Support
or Contact our team — we’re here to help.
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