Dispute Resolution Policy
At BioProGreen, we handle complaints with transparency and speed. This page explains how to report a problem, what happens next, and your options.
1. How can I report a problem or complaint?
Please contact us through one of the channels below. Include your order number, the product, and photos/videos if relevant.
| Request type | Channel | Address / Link |
|---|---|---|
| Order / account questions | contact@bioprogreen.com | |
| Claims (missing, damaged, wrong item) | Form | Start a return recommended |
| Quick assistance | +212 665 665 592 | |
| Quote / B2B request | Page | Quote request |
2. What happens after I report an issue?
- Acknowledgment within 24–48 business hours.
- Review & resolution: replacement, store credit, or refund according to our Return Policy and item condition.
- Confirmation: we email you the outcome and estimated timing.
3. About this policy
We aim for fast, fair, and documented resolutions. We may request additional details (photos, tracking). For shipping disputes, we work with the carrier to resolve the case.
4. Can I contact support directly?
Yes. Use Contact, WhatsApp, or contact@bioprogreen.com. For returns, please use Start a return to receive a label and case number.
5. If a partner fails to cooperate
If a partner (carrier, pickup point, etc.) does not cooperate, BioProGreen escalates the case and offers a fair solution (refund, reshipment). Where applicable, we will point you to local consumer mediation channels.