Shipping & Delivery
Fast, trackable worldwide delivery with trusted carriers. Delivery options and prices are calculated in real time at checkout based on your address, weight/volume, and chosen service.
1) Shipping options & carriers
FedEx International Connect Plus (ICP) Economy
Reliable cross-border service with full tracking. A solid balance of speed and cost.
FedEx International Priority® Express
Fastest door-to-door delivery for most destinations with priority handling.
FedEx International Economy®
Cost-effective option for non-urgent parcels with tracking.
Easyship live rates
Checkout shows live Easyship quotes and available services for your location in real time.
Available services may vary by destination, parcel size/weight, and customs rules.
2) Estimated delivery times
Times below are indicative (business days). They include our handling time plus carrier transit time. Weekends and public holidays are excluded. Customs can add extra time.
| Destination (example zones) | Handling | FedEx Priority | FedEx Economy | FedEx ICP |
|---|---|---|---|---|
| Europe (EU/UK/CH) | 1–2 days | 1–2 days | 3–4 days | 4–7 days |
| North America (US/CA) | 1–2 days | 2–4 days | 4–6 days | 5–8 days |
| MENA (GCC / North Africa) | 1–2 days | 1–3 days | 3–5 days | 4–7 days |
| Asia-Pacific | 1–2 days | 2–4 days | 4–7 days | 5–9 days |
| Remote areas* | 1–2 days | +1–3 additional business days depending on carrier coverage | ||
3) Order processing & cut-off
- Preparation: 1–2 business days for in-stock items.
- Cut-off: orders validated after 12:00 (GMT+1) are processed next business day.
- Multiple items: we may ship separately to speed up delivery at no extra cost to you.
4) Shipping fees, duties & taxes
- Live rates: checkout shows real-time prices from Easyship/FedEx based on your address and cart.
- Multi-currency: we support USD (default), CAD, EUR, and MAD. Your bank may apply FX fees if you pay in a different currency.
- Duties & import taxes: for international deliveries, charges may be applied by destination customs and are payable by the customer unless stated otherwise.
- Refused deliveries: unclaimed/returned parcels due to incorrect address or unpaid duties may incur return costs.
5) Tracking, delivery & missed delivery
- A tracking link is emailed once your order ships.
- Please ensure someone is available to receive the parcel; some services require a signature.
- If delivery is missed, use the carrier link to reschedule or collect at the designated point.
6) Damaged or lost parcels
If your parcel arrives damaged or is delayed/lost, contact us within 7 days of delivery (or estimated delivery date) with photos of the box/label/product and your order number. We’ll investigate with the carrier and resolve according to our Return Policy and Dispute Resolution Policy.
7) Pickup points (B2B / appointments)
In-store pickup is available for B2B appointments and order collection. See addresses and directions on Pickup points.
8) Address & delivery rules
- Provide a complete street address (no P.O. boxes for express services).
- Include apartment/floor, company name, and a contact phone number for the courier.
- We cannot reroute parcels once shipped; contact us as soon as possible if you need a change before dispatch.
9) Help & contact
| Need help? | Channel | Link |
|---|---|---|
| Chat with us (WhatsApp) | Messaging | +212 665 665 592 |
| Help center | Form | Open form |
| Contact us | Page | Open |
| Return Policy | Policy | Open |
Last updated: · See also Privacy policy · Terms · Dispute Resolution Policy